John Kuypers | The 7 Performance Drivers, from johnkuypers.com

Author Archive:

Customer-driven strategic change aligns teams with a common purpose

Published by John Kuypers in Strategic Change | No Comments »

At johnkuypers.com, we offer three streams of change management. One of those is our commitment to help our clients develop customer-driven strategies. Using a sophisticated process developed in the consumer products industry over fifty+ years, we guide our clients through a major rear-view look in the mirror at what drives customer behaviour and its resulting impact on market share and market growth. Then we help them develop a strategic plan that looks out 3 to 5 years in time.

Our strategic change services can be applied in two ways. One is via a facilitated group effort where entire product or service teams experience a series of facilitated meetings. There, they use prepared facts and analysis in order to identify unfilled customer needs that can provide a competitive edge for sustained and renewed growth.

Our second service is an individual strategic development program called the Certificate in Strategic Leadership. In this program, John mentors a senior leader to develop a complete strategic review and plan for their business unit, division or company. This completed over a six month period. The end results is both a real-world plan that will accelerate growth and a senior leader with a powerful new set of strategic change management and leadership skills.

Go to www.johnkuypers.com to learn more.

Tags: customer-driven, john kuypers, leadership, strategic planning, strategy

Role Driver is a collaborative system for mirroring how entire teams work together.

Published by John Kuypers in Organizational Change | No Comments »

Role Driver is a collaborative change system and process for improving individual accountability and team effectiveness. It mirrors back the current roles and responsibilities for teams, departments or smaller-organizations with 5 to 50 members. It is used by leaders whose teams are experiencing one or more of three types of challenges:

Workload overload – where the leader doesn’t have the option to keep hiring more people.
Role confusion – where important work has too many people or not enough people involved.
People difficulties – where one or more staff members is not fitting in well and terminating employment is not desirable.

Role Driver is remarkable way to build cohesive, high-functioning teams. It works because it gives every member of the team a means by which to look in the mirror at their own role and see it in the context of the entire team. The impact of this new awareness is that team members see for themselves what they need to do differently and just do it. Furthermore, if structural changes are needed, they are easily modified and readily accepted since Role Driver is based on staff’s own inputs. Role Driver is a low-risk, non-threatening way in which to introduce change into a team’s performance in order to reach new levels of productivity, quality and performance.

Role Driver is a sophisticated software tool where each person in a work team, department or smaller organization enters a high definition description of their current job accountabilities as they actually experienced them in the past 12 months. The output aggregates the sum-total of the workload of the organization in hours and job accountabilities. A twenty person team would typically work about 40,000 hours per year and produce outputs from up to 500 job accountabilities across their 20 jobs. These self-generated facts provide a foundation for collective change that is powerful and comparatively fast.

Role Driver ensures workload is balanced and that core processes are well-executed, both today and over the longer term. Learn more at www.roledriver.com

Tags: john kuypers, leadership development, OD, organizational development